Terms and Conditions

Refunds and Cancellations

Please take a moment to read over our refund and cancellation policies prior to placing your reservation.

Rates

All trips have a minimum hourly requirement depending on the type of tour/trip you select. Rates are subject to change without notice based on current fuel prices. All trips are billed for the total number of hours the vehicle is in transit. Trips are billed for the total number of hours reserved, then in ½ hour increments, thereafter. Client is responsible for the full payment of any overtime charges, beyond the original agreement. Final charges for the trip are determined upon ride completion.  All charges for fuel, stops, waiting time, parking, tolls, credit card fees, gratuity, etc. are included in the hourly rate.

Cancellations/No-shows

Cancellations for all reservations must must be made by calling (888) 727-4224, or emailing cristian@papilloncalifornia.com. Full payment for minimum time reserved is due at the time of reservation. Full payment is only refundable if cancelled three (3) days prior to trip date. If cancellation is made less than three (3) days prior to reservation date, a cancellation fee equal to fifty (50) percent of the reservation payment will be incurred. Payments may be used for credit on future trips pending approval.

We cannot be responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the cancellation policy. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients. If you are not able to contact Papillon California for your cancellation, it will be considered a ‘no-show’ and will result in a cancellation fee equal to the full fare of the trip. All reservations will be considered a ‘no show’ at one (1) hour past your scheduled pick-up time. If you have not contacted our office or met your driver by that time, you will be charged in full for the reservation. We will exact our best effort to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients. 

Change Policy

Papillon California requires that all changes be received by phone four (4) hours prior to scheduled pick-up time. If a change cannot be accommodated and results in a cancellation, the client will be charged fifty (50) percent of the fare including the 20% gratuity charge. Please contact us by calling (888) 727-4224 or emailing cristian@papilloncalifornia.com to make changes to your reservation. 

Billing

Papillon California rides are billed to the customer’s credit card collected at the time of the reservation. Any charges for additional time are billed to to the credit card on file. Charges for additional time are calculated after trip completion. Papillon California accepts all major credit cards (American Express, Discover, MasterCard, & Visa). Rates include the base charge, tolls, airport and regulatory fees, service transportation charge (STC), parking, gratuity and any other applicable fees. All payments methods must be settled prior to trip date. All rates are subject to audit after service completion. This audit includes, but is not limited to, additional time, damages and cleaning fees, etc. Client is responsible for full payment of any additional charges beyond the original agreement. Trips are billed at the number of hours the vehicle is ordered for plus all applicable time thereafter. Rates are confirmed at time of reservation. All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate, rates may vary.  In booking a reservation, you authorize Papillon California to bill you accordingly or charge the credit card provided for the services rendered at the rates given at time of reservation and any charges incurred after trip completion.

Agreements

Papillon California is not responsible for acts of God, acts of Mother Nature and or circumstances that are beyond our control including, but not limited to traffic congestion, road closures, road work, accidents, flight delays, or weather delays. Papillon California reserves the right to terminate any reservation without refund, if our personnel feel that the client and/or party of the client is putting Papillon California personnel and/or the client in danger of injury.  Additionally, if the client and or party of the client are in the possession of any illegal material and or illegal substances, the service will be terminated immediately and charged at the full amount of the reservation. This is without exception. Papillon California is not responsible for items left in any vehicle, lost or damaged.  If you do forget something in a vehicle please call our office immediately so that we can try to locate it for you. The client is responsible for all damages or cleaning charges incurred by the client or party of the client committed during service, either willfully or accidentally. Client holds Papillon California harmless and not liable for any personal or material damages arising from the conduct of his/her party willfully or accidentally. Client agrees that there will be no smoking or vaping in our vehicle(s). Client agrees that no illegal drugs will be consumed in our vehicle(s) by any passengers.  Alcoholic beverages will not be consumed in our vehicle(s) by any passengers under 21 years of age. Client agrees that the passenger capacity of vehicle provided shall not be exceeded. In case of misconduct by your party, the driver has the right to terminate service without any refunds. By placing your reservation, client consents to these agreements.